FAQ
Find your answers here
Are all of your products made from genuine leather?
Yes, all of our products are made from high-quality genuine leather to ensure durability, style, and longevity.
Can I personalize my purchase?
Yes, we offer personalization on select products such as bags, wallets, and accessories. You can add custom initials, names, or engravings to make your item truly unique.
How long will it take to receive my personalized order?
Personalized items typically take an additional 1-2 business days to process. Once shipped, you will receive a tracking number to monitor your order.
How do I care for my leather items?
We recommend cleaning your leather products with a soft, dry cloth and using leather conditioner to maintain their quality. Avoid exposing them to water or extreme heat. Check out our blog for more care and maintenance tips.
How to reduce leather smell?
The smell of natural leather in a new or high-quality leather bag is common and often enjoyed by enthusiasts, though it can be intense for some. To lessen the odor, place the bag in a well-ventilated space, ideally near a window or outside, but avoid direct sunlight to prevent damage. Airing it out for several days to a week will help reduce the smell naturally. For more tips, check our blog.
What is your return policy?
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns on personalized items. Personalized items, are non-returnable unless there is a defect.
What is your shipping time and cost?
We offer free worldwide shipping. Shipping delivery times are usually 1-2 weeks depending on your location and the selected item. Please check the estimated delivery date of your items in the checkout page.
Can I track my order?
Absolutely! Once your order has been shipped, you will receive a tracking number to follow its progress.
Can't find your answer?
We're always happy to help! If you have any more questions, just reach out and we'll gladly assist you.